Policies

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TERMS AND CONDITIONS
As a confirmation of your booking, we require a deposit of 30% of the full price of your stay to be paid by bank transfer. If the deposit is not paid within 5 days from the date you have received your cost overview, we shall assume that your reservation is cancelled. Only after the deposit has been credited to our bank account, the reservation will be confirmed from our side. 
By paying us the deposit you confirm to accept our terms and conditions. 

THE DEPOSIT IS NOT REFUNDABLE

The balance of the payment (70% of your total holiday amount) must be paid 6 weeks before the start of your holidays. If the balance is not received by the due date, we reserve the right to cancel your holiday, retain the deposit and levy cancellation charges according to the prescribed scale set out below. 

LAST-MINUTE BOOKING 
If you book 42 days and less before the date of the start of your holiday, the total amount must be paid in full at the time of the booking. 

CANCELLATION POLICY

CANCELLATION CHARGES ARE PAYABLE AS FOLLOWS 
• 42 days – 28 days before the start of your holiday... 50% of total holiday amount (we keep the deposit and charge an additional 20% of the total amount);
• 27 days – 21 days before the start of your holiday... 70% of total holiday amount (we keep the deposit and charge an additional 40% of the total amount);
• 20 days before the start of your holiday - Not showing up and by interrupting the holiday...100% of total holiday amount.

Travel insurance is highly recommended

PRIVACY POLICY

U.O. Palmižana is committed to respecting your Personal Information shared with us. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services.

When and why is personal information collected?

U.O. Palmižana collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request.
U.O. Palmižana collects personal information when providing services to you.
This information consists of full name, age, home address, phone number, e-mail address, passport and travels medical information, where required, insurance details, nationality, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.

U.O. Palmižana collects personal information from agents and agencies to the extent required to allow us to run trips where we provide services as a ground operator, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and U.O. Palmižana. This information may be collected directly from you or our agent who is selling the trip to you.

How is my personal information used or disclosed?

We use personal information to register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and receive and implement feedback on those services.

What are the consequences of failing to provide Personal Information?

If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won't be able to participate in our trips or subscribe to our newsletter, to name a few.

How is your Personal Information Protected?

The security and integrity of your Personal Information are important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.

Changes to this Privacy Policy

From time to time it may be necessary for U.O. Palmižana to amend or make revisions to this Privacy Policy, which amendments may also apply to your personal information collected under a previous version of this Policy. We reserve the right to change this Privacy Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.

COOKIE POLICY

We use cookies to improve performance and enhance the user experience for visitors to our website. This policy clarifies how we do this and how cookies are managed.

What is a Cookie?

A cookie is a small text file that is sent to your browser when you visit the website, and which your browser then sends back to us the next time you click on one of our pages. The cookie is stored on your computer or mobile device. The cookie contains a serial number that allows us to see if several consecutive visits come from the same computer. You can find more general information about cookies at AboutCookies.org. The main purpose of our cookies is to reliably measure the number of visitors to our site and the duration of each visit, to remember your user preferences and help analyze the website’s performance. We use a statistics program on the webserver to achieve this. Our cookies fall into two categories: Essential cookies are required for the website to operate properly. They allow us to provide services such as improved performance for you as a visitor. If these are deactivated, a user will not be able to use these services. Performance cookies are used to monitor website performance and for highlighting areas of the website that are relevant to the user’s visit. They allow us to correct errors and discover effective linking solutions. They do not collect information that can identify the user.

How does U.O. Palmižana use cookies?

Cookies may be used to help speed up the booking process so you do not need to re-type the same information again and again. We may use cookies to measure website usages such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie or use it for any other purpose.